Access Center Services

All televideo encounters are managed and processed by Prestige Telehealth Solutions ’s internal 24/7 Access Center using a proprietary system designed for on-demand telepsychiatry called Access Prestige Telehealth Solutions.

The Access Center serves at the gateway to all of Prestige Telehealth Solutions ’s telepsychiatry providers and is tasked with the following:

Acts as the centralized and primary point of contact to initiate each encounter
Gathers pertinent demographic and clinical information
Connects the site with the appropriate telepsychiatry provider for the encounter
Acts as the conduit for all documentation and ensure complete, timely and accurate paperwork
Provides the first line of technical troubleshooting, escalated to Prestige Telehealth Solutions ’s IT support if necessary
Logs each telepsychiatry encounter within a database and provides monthly reports

Through the Access Center, there is immediate access to a live respondent who will manage the encounter from start to finish; ensuring that the consumer’s needs are met and organization’s goals are accomplished.